AI agent for hotels and guesthouses
While the front desk checks guests in, enquiries keep coming by email, chat and phone. An agent answers them from your own rules, takes booking requests in full and sends guests to your direct booking link, not to a portal.
Built into your systems · EU contract · you own everything
In short
An AI agent for a hotel answers booking enquiries and guest questions around the clock, in the guest's language, using only your own rates, rules and availability. It prepares complete booking requests, sends guests your direct booking link and passes groups, complaints and refunds to your team. Bonsay builds it into your existing systems: a two-week audit from €5k, a pilot two to four weeks later, and you own everything.
The situation
Direct bookings are still the largest channel in Europe and the most reliable one, but their share keeps shrinking while online travel agencies grow.
Where it pinches
None of this is about effort. It is about enquiries arriving at the moments people are busy.
What the agent handles
How it works
The agent never confirms anything your rules do not allow. Your team decides; the agent prepares.
An enquiry arrivesInbox, chat, WhatsApp, phone
From any channel you switch on, at any hour.
The agent reads it in contextYour rules and data
Dates, guests, request type, plus your rates, availability and house rules where your systems allow it.
It answers or prepares the bookingReply or request
A complete reply, or a booking request ready for your team or your booking engine.
Your team handles the exceptionsHuman approval
Anything outside your rules waits for a person, with a summary instead of a thread to read.
You see what it didLogged and measured
Every action is logged, and we measure response time and direct bookings against the weeks before.
What we connect
We start from what you already run. Which connections are possible, we confirm in the audit, before any build.
Result from our work
A service business that takes bookings, anonymised. The figures are measured against the period before the agent.
Service business · anonymised
An agent reads every enquiry, collects the details, books the slot and sends a payment link. Staff approve exceptions.
Custom agent or chatbot subscription?
A SaaS hotel chatbot
An agent Bonsay builds for you
Time, price and data
A two-week process and data audit from €5k, a working pilot two to four weeks later, and a fixed price for the build agreed before it starts.
When it is not a fit
GDPR and the EU AI Act
FAQ
Work starts with a two-week process and data audit from €5k. It shows which enquiries are worth automating, what your systems allow and what the build will cost, as a fixed price agreed before anything is built.
Two weeks for the audit, then a working pilot in your environment two to four weeks later. We measure response time and direct bookings against the weeks before.
If your system offers an open API, the agent can read availability and prepare bookings in it. If not, booking requests reach the front desk by email or CRM. We check your exact setup in the audit.
No. Payment stays in your booking engine; the agent sends the guest your payment or direct booking link.
It says so, collects the guest's details and passes the conversation to your team with a summary. You decide which topics always go to a person, such as groups, complaints and refunds.
Yes. We are an EU company based in Tallinn and work remotely across Europe in English. The agent itself replies in the language your guests write in.
Related
Next step
Book 30 minutes. We look at your channels, volumes and booking system, and tell you honestly whether an agent pays back.
You will talk to
Gleb Zamyslovsky
Executive Officer · Warsaw
One reply within a business day: questions, a fixed price, or an honest “not worth it”. No account managers in between.
